Pre-orders secure your product ahead of release. Payment is taken at checkout. If an order contains both pre-order and in-stock items, the whole order ships together once all items are available unless otherwise stated on the product page.

Pre-orders are not cancellable once placed. In rare cases where Paladin Cards approves a cancellation, a 15% cancellation fee applies.

As a default, orders will not ship until all items are available. We recommend placing pre-orders separately from in-stock items so the available items can ship right away.

We cannot combine orders.

• In-stock items: Usually ship within 1–2 business days.
• Pre-orders: Ship on or shortly after the official release date.

Shipping rates are shown at checkout. Free shipping unlocks automatically on orders over $300 (before taxes/fees). VIP tiers include additional shipping perks and discounts that apply automatically at checkout when eligible.

At this time, we ship within the United States only.

Standard U.S. delivery typically takes 2–7 business days depending on location and carrier. Tracking is provided once your order ships.

Our mission is to provide the best prices we can right from the moment we put a product up for sale, therefore we do not price match other retailers.

Email us at info@paladincards20.com as soon as possible with the specifics of the change request and we will let you know how to proceed. Due to our fraud protection policies, we may not be able to change the address and might need to cancel the order so you can repurchase with the correct address.

All sales are final due to the collectible nature of trading cards. We do not accept returns or exchanges except where required by law.

If your contents are damaged or an item is missing/incorrect, please contact us within 48 hours of delivery with your order number and clear photos. Packaging wear alone is not covered for replacements.

Yes—our items are factory-sealed and sourced from authorized distributors. Pulls are random; we cannot guarantee specific cards or pull rates.

• Booster Box: Typically 36 packs for bulk opening.
• Elite Trainer Box (ETB): 9–10 packs plus accessories like sleeves and dice.
• Collection Box: Fewer packs with promos and themed extras.

Occasionally. Any graded cards listed will include the grading company (PSA, BGS, or CGC) and the assigned grade.

Every dollar you spend earns points toward VIP tiers. Perks like shipping discounts, early access, and exclusive merch apply automatically at checkout when eligible.

Important: VIP points are awarded only once your order has shipped. Tiers reset annually based on calendar-year spend. One-time rewards (like custom binders) remain yours once unlocked.

Yes. If your tier qualifies for a discount or shipping perk, it applies to eligible pre-orders at checkout.

Yes. Tiers reset annually based on calendar-year spend. Some one-time rewards (like custom binders) are yours to keep once unlocked.

Yes! We regularly run charity raffles, Discord giveaways, and special drops. Join our Discord to stay updated: discord.gg/Jb9ABMgN4T.

Email us at info@paladincards20.com with your order number and details. We usually respond within 1–2 business days.