Shipping policy
Paladin Cards – Shipping Policy
Effective Date: 6/18/2026
This Shipping Policy works in conjunction with our Refund & Sales Policy, Purchase Options & Cancellation Policy, Terms of Service, and all other posted store policies. By placing an order with Paladin Cards, you agree to all applicable policies in full. In the event of any dispute, all policies shall be interpreted together as a single binding agreement.
The following terms govern all shipping, delivery, fulfillment, and shipment-related issues for orders placed through our store.
1. Order Processing
1.1 All in-stock orders are typically processed within 1–3 business days Monday–Friday, excluding U.S. federal holidays.
1.2 Orders are not shipped or delivered on weekends or U.S. federal holidays.
1.3 During periods of high order volume, product launches, preorder waves, promotions, allocation events, or fraud-review periods, processing times may be extended.
1.4 Paladin Cards reserves the right to delay, hold, cancel, limit, or refuse orders for identity verification, address verification, suspected fraud, payment processor holds, inventory discrepancies, allocation reductions, operational limitations, or policy violations.
1.5 Pre-Order Processing & Release Date Compliance
Paladin Cards follows all manufacturer, distributor, and publisher street date policies, including those established by Pokémon and other trading card game publishers.
Pre-order items will not intentionally ship prior to the official release date unless explicitly stated otherwise.
Orders may begin processing shortly before release; however, shipment timing, carrier acceptance, transit times, and release-day delivery are not guaranteed.
Due to high order volume, allocation timing, distributor delivery schedules, carrier operations, and fulfillment queue volume, preorder shipments may require additional processing time beyond release day.
Customers acknowledge that release dates are controlled by manufacturers and distributors and may change without notice.
Requests to ship restricted products prior to official street date authorization cannot be accommodated under any circumstances.
2. Shipping Rates & Free Shipping
2.1 We offer free economy shipping on eligible orders of $300 or more after discounts and before taxes within the continental United States.
2.2 Shipping costs for orders below this threshold are calculated at checkout.
2.3 Shipping fees, signature fees, carrier surcharges, payment processing fees, insurance fees, and other shipping-related charges are non-refundable once an order has shipped or carrier services have been rendered.
2.4 Free shipping thresholds, shipping promotions, and available shipping methods may change at any time without notice.
2.5 Free shipping eligibility does not guarantee expedited processing, release-day delivery, or delivery by a specific date.
3. Shipping Destinations & Address Accuracy
3.1 We currently ship to addresses within the United States, U.S. Territories, and APO/FPO/DPO addresses.
3.2 International shipping may be unavailable or restricted at our discretion.
3.3 Customers are responsible for providing accurate, complete, and deliverable shipping information at checkout.
3.4 Paladin Cards is not responsible for delays, losses, returned packages, or additional fees caused by incorrect, incomplete, or undeliverable addresses submitted by the customer.
3.5 Address changes after an order is placed are not guaranteed and may not be possible once fulfillment has begun.
3.6 If a package is returned due to address issues, failed delivery attempts, refusal, or carrier return-to-sender actions, additional shipping fees, processing fees, and/or restocking fees may apply.
3.7 Package Forwarding & Third-Party Shipping Services
Customers who utilize package forwarding companies, freight forwarders, mail forwarding services, reshippers, consolidation services, or any other third-party shipping providers do so entirely at their own risk.
Paladin Cards fulfills its shipping obligations upon successful delivery to the address provided by the customer at checkout. Once a shipment has been delivered to the designated address, any subsequent handling, storage, forwarding, consolidation, or international reshipment is outside the control of Paladin Cards.
Paladin Cards shall not be responsible for loss, theft, damage, tampering, shortages, delays, customs issues, delivery failures, or any other claims arising after delivery to a forwarding address or third-party shipping provider.
Customers using forwarding or reshipping services acknowledge that Paladin Cards cannot verify chain of custody after delivery to the forwarding location and therefore reserves the right to deny claims, replacements, refunds, chargebacks, insurance requests, or other remedies related to packages that have been forwarded or handled by third parties.
3.8 International Forwarding Disclaimer
Paladin Cards ships only to approved destinations and does not guarantee or support shipments that are subsequently forwarded outside the United States by third parties.
Customers who choose to export, forward, or reship products internationally through a package forwarding service assume all risks associated with customs clearance, duties, taxes, transit delays, loss, theft, damage, shortages, tampering, and carrier errors.
Orders that are forwarded internationally by a third party are not covered under Paladin Cards' shipping policies, and all risks associated with such forwarding are assumed solely by the customer.
4. Shipment Confirmation & Tracking
4.1 Once an order ships, customers will receive shipment confirmation and tracking information via the email provided at checkout.
4.2 Tracking numbers may take up to 24–72 hours to update after carrier acceptance, especially during peak release periods or carrier delays.
4.3 Delivery dates and transit estimates provided by carriers are estimates only and are not guaranteed.
4.4 Carrier delivery confirmations, signature scans, GPS delivery records, tracking updates, or carrier photographs may be used as proof of delivery in disputes or chargeback investigations.
4.5 Creation of a shipping label does not necessarily indicate immediate carrier possession of the package.
5. Risk of Loss & Carrier Responsibility
5.1 Ownership and risk of loss transfer to the customer once the package is accepted by the shipping carrier, except where prohibited by law.
5.2 Paladin Cards is not responsible for carrier delays, weather interruptions, theft after delivery, forwarding errors, logistical disruptions, scanning delays, or delivery issues occurring after carrier possession.
5.3 Customers are responsible for monitoring tracking updates and coordinating with the carrier regarding delivery, pickup, redelivery, or held shipments.
5.4 Claims related to delayed, lost, stolen, damaged, or misdelivered shipments must follow the procedures outlined in Section 6.
6. Lost, Stolen, or Damaged Packages
6.1 Customers must report suspected lost, stolen, damaged, or misdelivered packages within 48 hours of the delivery scan, damage discovery, or suspected loss.
6.2 Customers should contact info@paladincards20.com with their order number, tracking information, and supporting documentation where applicable.
6.3 Failure to report delivery issues within the required timeframe may result in denial of assistance or reduced remedies.
6.4 Paladin Cards may require photographs of the package, shipping label, contents, packing materials, and visible damage before assisting with any carrier claim.
6.5 Once risk transfers to the carrier, investigation and resolution may require cooperation with the shipping carrier’s claims procedures.
6.6 Paladin Cards does not guarantee replacement, refund, or reshipment for packages marked as delivered by the carrier, or for packages that have been received, handled, or forwarded by third-party shipping or mail forwarding services.
7. Signature Requirement for High-Value Orders
7.1 Orders of $300 or more after discounts and before taxes require signature confirmation upon delivery.
7.2 Paladin Cards may require signature confirmation on any order at our discretion based on fraud review, destination, order history, or product type.
7.3 If a customer is unavailable to sign, it is the customer’s responsibility to coordinate pickup or redelivery directly with the carrier.
7.4 Refusal to sign for a shipment or failure to retrieve a package does not qualify the order for cancellation or refund.
7.5 Returned packages resulting from failed delivery attempts may be subject to additional shipping fees, processing fees, and/or restocking fees.
8. Delivery Times & Delays
8.1 Delivery timeframes shown at checkout are carrier-provided estimates only and are not guaranteed.
8.2 Severe weather, carrier volume, holidays, product launches, preorder waves, distributor delays, inspections, or other unforeseen operational events may extend fulfillment or transit times.
8.3 Delays in processing, fulfillment, carrier scanning, transit, or delivery do not qualify an order for cancellation, refund, replacement, or chargeback.
8.4 Release-day delivery is not guaranteed for preorder products.
8.5 If a shipment shows no movement for an extended period, customers should contact us so we may assist with initiating a carrier investigation where appropriate.
9. Returned Shipments, Refused Packages & Unclaimed Deliveries
9.1 Orders returned due to incorrect addresses, delivery refusal, unclaimed deliveries, or failure to retrieve from the carrier may incur additional shipping fees, processing fees, and/or restocking fees.
9.2 Shipping charges are non-refundable once carrier services have been rendered.
9.3 If a customer requests cancellation after a returned shipment, refunds may be reduced by applicable fees consistent with our Refund & Sales Policy.
9.4 Items returned in opened, altered, tampered, or damaged condition may be refused or deemed ineligible for refund.
9.5 Paladin Cards is not responsible for returned shipments caused by failure to monitor tracking information or coordinate carrier delivery.
10. Partial Fulfillment & Split Shipments
10.1 Paladin Cards may partially fulfill orders or split shipments due to inventory timing, release schedules, distributor delivery timing, allocation changes, or operational needs.
10.2 Refunds for unfulfilled items, where applicable, will be limited to the amount paid for the affected products.
10.3 Split shipments are not guaranteed and may not be available upon request.
10.4 Additional shipping charges may apply if separate shipment requests are approved.
11. Order Combination & Holding Requests
11.1 To maintain fulfillment accuracy, inventory integrity, and processing efficiency, Paladin Cards does not combine separate orders once placed.
11.2 Customers wishing to ship items together should place all desired items within a single order at checkout.
11.3 Requests to combine orders, hold shipments, delay shipments, or merge preorder shipments cannot be guaranteed and are generally not supported due to fulfillment queue volume, inventory allocation controls, and operational limitations.
11.4 Orders containing preorder items may already be assigned to fulfillment queues, allocation batches, or release schedules and therefore cannot be modified once processing begins.
11.5 Paladin Cards reserves the right to decline any request that may delay fulfillment, increase operational risk, create inventory discrepancies, interfere with preorder release schedules, or negatively impact fulfillment accuracy.
11.6 If an exception is approved at our sole discretion, additional shipping fees, processing fees, or delays may apply.
12. Mixed Orders Containing In-Stock & Pre-Order Items
12.1 Orders containing both in-stock and preorder items may be held until all products become available unless otherwise stated on the product listing or approved by Paladin Cards.
12.2 Customers wishing to receive in-stock items immediately should place separate orders for preorder and in-stock products.
12.3 Paladin Cards is not responsible for delays caused by customers combining preorder and in-stock items within the same order.
12.4 Additional shipping fees may apply if split shipment requests are approved.
13. Force Majeure
Paladin Cards shall not be liable for delays, shipment failures, allocation reductions, cancellations, or inability to fulfill orders caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, labor disputes, cyberattacks, carrier disruptions, payment processor holds, fraud prevention measures, supply chain interruptions, distributor shortages, manufacturer delays, platform outages, or publisher release-date changes.
Force majeure events may result in delayed fulfillment, partial fulfillment, shipment modifications, or cancellations without penalty and do not entitle customers to additional compensation or damages.
14. Acceptance of Terms
14.1 By placing an order, customers confirm that they have read, understood, and agreed to this Shipping Policy and all related store policies.
14.2 These policies together form a legally binding agreement between the customer and Paladin Cards.
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